FAQ
Our Cleaning Services
We typically recommend a deep cleaning every 3 to 6 months depending on your household’s size and lifestyle. Homes with kids, pets, or heavy foot traffic may benefit from more frequent deep cleans to keep things spotless year-round.
Patriot Maids operates as a referral agency, connecting you with highly vetted, independent cleaning professionals rather than hourly employees. This model allows us to offer flexible scheduling, competitive rates, and a higher standard of service through carefully screened experts.
Yes! We offer a variety of service types, including Standard, Deep, Move-In/Move-Out, and Post-Construction cleanings. You can also add optional extras such as inside-fridge, oven, or cabinet cleaning for a truly customized experience.
Janitorial cleaning usually covers ongoing maintenance tasks for offices or facilities like trash removal and restroom sanitizing performed on a set schedule. Commercial cleaning can include more intensive or specialized services for businesses, such as full detail cleans or pre-inspection cleanings.
Yes, we handle all of those. Whether you need a single visit before guests arrive, a weekly refresh, or cleanup after a big event, our flexible booking options let you tailor service to your exact needs.
A standard cleaning includes general dusting, sweeping, mopping, kitchen and bathroom surfaces, and tidying. A deep clean goes much further, addressing buildup on baseboards, hard water stains, and hidden grime behind appliances perfect for your first service or seasonal reset.
Yes, you can add extras like inside fridge, oven, and cabinet cleaning during booking. We currently don’t offer professional upholstery or carpet cleaning, but we’re happy to recommend trusted local partners.
We specialize in these kinds of needs! Our teams use HEPA-filtered vacuums and appropriate cleaning methods for homes with pets, allergies, or post-construction dust. Just let us know the situation and we’ll match you with the right cleaner for it.
Yes, we offer customized cleaning for offices, retail spaces, and other commercial properties. These cleanings are typically scheduled outside business hours and follow a more detailed checklist suited to workplace standards.
Scheduling & Policies
No, you don’t have to be home. Most clients prefer to schedule while they’re at work or running errands. Simply provide instructions for entry such as a lockbox code or key placement and the cleaner will handle everything professionally while you’re away.
Life happens! You can easily reschedule your cleaning through your online account or by contacting our support team. We just ask that you give us at least 24 hours’ notice to avoid any late reschedule fees and to ensure your cleaner can adjust their schedule.
Not at all. You’re free to book as often or as little as you’d like no long-term contracts or obligations. Many customers start with a one-time deep clean and later switch to recurring service once they see the results.
Yes, absolutely. During booking, you can include special notes like pet instructions, access details, or cleaning preferences. These notes are sent directly to your assigned cleaner so everything is clear before arrival.
If your cleaning lands on a major holiday, we’ll reach out beforehand to reschedule for a day that works best for you. You’ll never be charged extra or left wondering if we’re coming.
Cleanings can be booked right from our website in just a few clicks. You can also call, text, or email us to set up your appointment. After your first booking, you’ll have access to an online portal where you can manage everything easily.
Cancellations made at least 24 hours in advance are always free. Cancellations within 24 hours of your appointment may result in a small fee since your cleaner has reserved that time just for you.
We accept all major credit and debit cards. Your card is pre-authorized 48 hours before the cleaning and officially charged only after the service is completed and you’ve received your confirmation receipt.
If the cleaner can’t access your home at the scheduled time, a lockout fee may apply. To avoid that, please double-check that your access instructions are accurate and that any building security teams are notified in advance.
Of course! You can edit or upgrade your cleaning package online up to the day before your appointment. If you want to add extras like inside-fridge cleaning, we’ll make sure your cleaner knows ahead of time.
Our schedule fills up fast, especially around weekends or holidays, so we recommend booking at least 3–5 days in advance. Regular clients often reserve recurring time slots for convenience.
Each cleaning comes with a 2-hour arrival window to account for traffic and parking delays. If a cleaner is running late, we’ll keep you updated right away and provide a revised ETA.
Supplies, Safety & Professional Standards
Yes! Every professional referred through Patriot Maids is independently insured and bonded. This ensures peace of mind for our clients and protection for both you and the cleaning provider in the unlikely event that something goes wrong. We take safety and accountability very seriously, so each cleaner must maintain active insurance coverage as part of our partnership.
Cleaners are trained to treat your home with care. We recommend that you move or secure fragile and irreplaceable items before the appointment. If something requires extra caution — like a delicate vase or antique — just let your cleaner know so they can take additional precautions while working nearby.
All cleaners are fully insured, which means any incident or damage can be reported and properly handled through the insurance process. Although damage is very rare, we always encourage customers to contact us immediately if something happens. We’ll document and investigate the issue so it can be resolved quickly and fairly.
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Patriot Maids is a residential and commercial cleaning referral agency serving multiple U.S. states.